Returns & Refunds Policy
At Kashmir Online Store, we strive to provide the freshest authentic products; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect deliveries within 24 hours of receipt. We are committed to ensuring your satisfaction with every purchase of our premium Kashmiri delicacies.
Report the Issue
Contact our customer support team within 24 hours of delivery via email or phone, providing your order number and clear photos of the damaged or incorrect food item.
Verification Process
Our quality assurance team will review your claim and the provided images to verify the condition of the product and eligibility for a return or replacement.
Packaging for Return
If approved, please ensure the item is kept in its original packaging and stored at the recommended temperature while awaiting pickup or return shipping instructions.
Refund or Replacement
Once the return is processed, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing